Returns & Refunds
Returns
You have 14 days from the day you receive your order to cancel and request a return. Items should be returned in resaleable condition. You are welcome to inspect an item as you would in a shop; we may make a deduction from the refund for use beyond that.
To start a return, email info@londonchairrepairs.co.uk with your order number and the reason for the return.
For chairs we delivered ourselves within London, email us and we'll arrange the return with you.
Refunds
If you cancel a full order, we also refund the original standard delivery charge.
Refunds are made to the original payment method within 14 days of us receiving the returned item.
Faulty or wrong items
Return postage is paid by the buyer, unless we sent the wrong item or it arrived faulty. In that case we cover the return postage and send a replacement or a full refund, whichever you prefer.
Warranty
Refurbished chairs are covered by our 12-month warranty. If a fault develops within that period, email us with your order number and we will repair or replace the chair.
Before you order
Not sure a part fits before ordering? Email us a photo of your chair's under-seat label and we'll confirm compatibility first.
Business purchases
Business purchases are covered by our standard business terms rather than consumer cancellation rights.
This policy does not affect your statutory rights.